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When returning items:
- If you have received a defective item from us, return the item and a copy of your invoice. Please inform us which you prefer: a replacement item or a refund for the defective merchandise.
- In order for us to do an exchange, we will need your shoe size or Yaktrax size.
- If you want a replacement, you must have ‘exchange’ written on the
outside of the package.
- Please mail all returns to:
Yaktrax, LLC, 9221 Globe Center Drive, Morrisville, NC 27560
For orders that are damaged in shipping:
Please notify us immediately so we can take the proper steps to replace the damaged merchandise.
If you have questions about a return, please call us at 800-446-7587 or e-mail help@4implus.com.
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