We guarantee our products.
YAKTRAX promises to deliver high-quality products in good condition. If, for any reason, your purchase is not satisfactory, we will gladly replace it or refund your money. Simply return your merchandise with the original paperwork and packaging withing 90 days of receiving your order. We promise to process your request in a timely manner

We guarantee first-class customer service.
YAKTRAX is committed to making you happy. If you have any questions or concerns regarding our products or services, please contact us at 800-446-7587 or help@4implus.com. We will respond to or acknowledge your inquiry within one business day.

We guarantee your security.
Every time you shop with YAKTRAX you are backed by our security guarantee. When you are shopping with YAKTRAX you are shopping on our secure server, which encrypts all of your personal information, including name, address and credit card number. All credit card transactions made on the YAKTRAX web site are protected using industry standard SSL security. All YAKTRAX credit card transactions are cleared through our secure servers that are protected from fraud with a certificate from Verisign.

When Returning items:

• If you have received a defective item from us, return the item and a copy of your invoice. Please inform us which you prefer: a replacement item or a refund for the defective merchandise.

• In order for us to do an exchange, we will need your shoe size or Yaktrax size.

• If you want a replacement, you must have ‘exchange’ written on the outside of the package.

• Please mail all returns to:
  Yaktrax, LLC,
  2001 T.W. Alexander Drive,
  Box 13925,
  Durham, NC 27709-3925

For orders that are damaged in shipping:
Please notify us immediately so we can take the proper steps to replace the damaged merchandise.

If you have questions about a return, please call us at 800-446-7587 or e-mail help@4implus.com.